Refund Policy

Latest update: 03 april 2026 (Revision)

Last update: 12 April 2021 (Names and refund changes)

Last Update: 07 June 2019 (Revision) 

Refund Policy


 

 

 

 

 

Refund & Returns Policy

RG Dare To Change
Last updated: 03 June 2026

This Refund & Returns Policy explains how returns, refunds, replacements, cancellations, damaged deliveries, manufacturing faults, and warranty-related claims are handled by RG Dare To Change.

 

1. Contact Details

For all refund, return, cancellation, damage, or warranty enquiries, contact us by email:

Email: sales@rgdaretochange.co.uk

Business: RG Dare To Change 

Please include:

  • Your full name

  • Order number

  • Product name

  • Date of delivery or date of purchase

  • Reason for contacting us

  • Clear photos or videos where relevant

We may request additional information before making a decision.

2. General Refund Conditions

Unless otherwise stated, refunds are only available where the product is:

  • Unused

  • Uncut

  • Undamaged

  • Unapplied

  • In resaleable condition

  • Returned with original packaging where possible

Vinyl wrap, tint film, and similar application products must not be installed, stretched, heated, cut, trimmed, removed from backing, contaminated, creased, or otherwise altered if you wish to return them under the standard cancellation period.

We reserve the right to reduce or refuse a refund where returned goods show signs of use, damage, handling beyond what is necessary to inspect the product, or attempted installation.

3. Your Statutory Right to Cancel

If you are a UK consumer, you have the right to cancel most online orders within 14 days of receiving your goods, without giving a reason.

You must tell us within 14 days of receiving your goods that you wish to cancel.

After notifying us, you then have a further 14 days to return the goods.

Once we receive the returned goods, we will issue any approved refund within 14 days.

To cancel your order, email:

sales@rgdaretochange.co.uk

Your cancellation message should include your order number and confirmation that you wish to cancel.

4. Return Shipping Costs

Unless the item is faulty, incorrect, or damaged due to an issue outside your control, the cost of returning the goods is your responsibility.

Original delivery charges may be refunded only where required by law or where the return is due to our error, a confirmed manufacturing fault, or a confirmed delivery damage claim.

We recommend using a tracked delivery service when returning goods. We are not responsible for returned parcels that are lost, delayed, or damaged in transit.

5. Items Excluded from Cancellation or Return

The right to cancel does not apply to:

  • Goods made to your specification

  • Custom-cut products

  • Personalised products

  • Printed or custom-designed vinyl

  • Special-order products

  • Products cut from a roll to your requested length

  • Products that have been used, fitted, applied, stretched, heated, trimmed, peeled, or altered

  • Products damaged by incorrect storage, handling, or installation

  • Products that deteriorate rapidly due to their nature, finish, colour, or exposure sensitivity

This includes, but is not limited to, certain high-fade or delicate finishes such as chrome, colour-shift, pink, purple, red-based colours, fluorescent colours, and other specialist finishes where durability can vary depending on exposure, installation method, maintenance, and environment.

6. Damaged Parcels on Arrival

If your parcel arrives damaged, you must contact us as soon as possible.

Please provide:

  • Photos of the outer packaging

  • Photos of the label

  • Photos of the damaged area

  • Photos or videos of the product condition

  • Confirmation of whether the item has been used or installed

Damaged packaging alone does not automatically qualify for a refund. We will review whether the product itself has been damaged.

Where courier damage is suspected, we may need to raise a claim with the courier. Depending on the outcome, we may offer:

  • A replacement

  • A partial refund

  • A refund of delivery charges

  • A full refund where appropriate

Do not dispose of the packaging until the claim has been reviewed, as the courier may require evidence.

7. Manufacturing Faults

If you believe your product has a manufacturing fault, contact us before using, cutting, or installing the product.

Examples of possible manufacturing faults may include:

  • Obvious coating defects

  • Severe adhesive defects before installation

  • Incorrect finish supplied

  • Major visible material defects

  • Significant product flaws present on arrival

You must provide clear photos or videos showing the issue. We may request the item to be returned for inspection.

After review, we may offer:

  • Replacement from another batch

  • Partial refund

  • Full refund

  • Store credit

  • Technical guidance where the issue is not a manufacturing fault

We reserve the right to reject a manufacturing fault claim where the issue appears to be caused by installation error, contamination, overstretching, overheating, surface preparation failure, unsuitable substrate, poor aftercare, or storage conditions.

8. Incorrect Item Received

If you receive the wrong item, contact us before using the product.

Please provide:

  • Your order number

  • Photos of the product received

  • Photos of the label or packaging

  • A description of what you expected to receive

If we confirm that the wrong item was sent, we will arrange a suitable resolution, which may include replacement, return, or refund.

The incorrect item must remain unused and in returnable condition unless we state otherwise.

9. Product Colour, Finish & Batch Variation

Vinyl wrap and tint products can appear different depending on lighting, screen settings, viewing angle, camera exposure, batch variation, surface shape, and installation method.

Colour differences caused by screen display, lighting, or normal batch variation are not automatically classed as faults.

Customers should check colour, finish, and suitability before installation. Once a product has been applied, cut, heated, stretched, or altered, it may no longer be eligible for return unless a clear manufacturing fault is confirmed.

10. Installation Responsibility

Vinyl wrap and tint film require proper preparation, handling, installation technique, and aftercare.

We are not responsible for failed installation caused by:

  • Poor surface preparation

  • Dirt, wax, grease, ceramic coating, polish, or contamination

  • Incorrect temperature

  • Overstretching

  • Overheating

  • Poor post-heating

  • Incorrect tools

  • Water damage or trapped moisture

  • Application to unsuitable surfaces

  • Installation by an inexperienced installer

  • Use on damaged, repainted, rusted, textured, or unstable surfaces

We strongly recommend testing a small area before full installation.

Used or partially installed products cannot normally be returned.

11. Warranty Claims

Certain RG Pro range vinyl products may be covered by a manufacturer warranty.

Warranty coverage may include premature adhesive failure, abnormal fading, or material failure when the product has been stored, installed, maintained, and used correctly.

Warranty claims require evidence, which may include:

  • Order details

  • Product batch information, where available

  • Installation photos or videos

  • Proof of correct surface preparation

  • Proof of correct installation technique

  • Photos of the failure

  • Details of vehicle use, storage, washing method, and exposure

Claims become harder to assess over time because installation conditions, maintenance, weather exposure, and surface condition can affect performance.

Any claim after 5 years will be void unless a separate written warranty states otherwise.

For warranty guidance, refer to:

https://www.rgdaretochange.co.uk/warranty

Warranty does not cover:

  • Installation error

  • Normal wear and tear

  • Stone chips

  • Scratches

  • Accidental damage

  • Pressure washer damage

  • Chemical damage

  • Harsh cleaning products

  • Fuel spills

  • Bird droppings left untreated

  • Tree sap

  • Road salt damage

  • UV exposure beyond product limitations

  • Failure caused by unsuitable surfaces

  • Damage from removal or attempted repair

12. Refund Processing

Approved refunds will be processed to the original payment method where possible.

Refunds may take additional time to appear in your account depending on your bank, card provider, PayPal, Shopify Payments, Klarna, Clearpay, or other payment provider.

We do not refund to a different account or payment method unless required and agreed by us.

13. Partial Refunds

We may offer a partial refund where:

  • The product has minor damage but remains usable

  • Part of the order is affected

  • The customer wishes to keep the item

  • The issue does not justify a full refund

  • The item has reduced value due to handling, damage, or missing packaging

Partial refunds are assessed case by case.

14. Exchanges & Replacements

Where appropriate, we may offer a replacement instead of a refund.

Replacements may be offered where:

  • A confirmed manufacturing fault exists

  • The wrong item was sent

  • The item was damaged in transit

  • A replacement is more suitable than a refund

Replacement stock may come from a different batch. Minor batch variation may occur.

15. Sale Items, Clearance Items & Discounted Products

Sale, clearance, end-of-line, or heavily discounted products may still be returned where your statutory rights apply.

However, where a product is clearly sold as clearance, imperfect, short-dated, sample stock, discontinued, or with known limitations, those disclosed issues will not be treated as faults.

16. Refused Deliveries & Failed Delivery Attempts

If an order is returned to us because of failed delivery, incorrect address details, refusal to accept delivery, or failure to collect from a courier depot, we may deduct the original shipping cost and any return courier charges from the refund.

Customers are responsible for providing correct delivery details at checkout.

17. Orders Lost in Transit

If your order appears to be lost in transit, contact us and we will investigate with the courier.

A refund or replacement will only be issued once the parcel is confirmed lost, significantly delayed beyond a reasonable delivery window, or after the courier investigation has concluded.

18. How to Return an Item

Before returning any product, email us first at:

sales@rgdaretochange.co.uk

Do not return goods without contacting us first.

We will provide return instructions once your request has been reviewed.

Returned goods must be packaged securely. Products damaged during return shipping due to poor packaging may have the refund reduced or refused.

19. Business Customers

Where goods are purchased by a business, trader, installer, reseller, or commercial buyer, cancellation rights may differ from consumer rights.

Business-to-business purchases may be assessed under separate commercial terms, especially for bulk, trade, custom, printed, special-order, or cut-to-length goods.

20. Final Decision

All refund, return, replacement, and warranty requests are assessed fairly and individually.

We may refuse a refund, replacement, or warranty claim where the product has been used, damaged, incorrectly installed, altered, contaminated, returned late, or where the evidence does not support the claim.

This policy does not affect your statutory rights.